Here you'll find answers to the most common questions. Can't find yours? Write to us at cosylegs79@gmail.com – we're happy to help.
Orders & shipping
How long does shipping take?
Orders are delivered within 2–4 business days. Every parcel is shipped with tracking.
How much does shipping cost?
Shipping is free.
Which countries do you deliver to?
We deliver to most countries in Europe and many more, including the USA, Canada, the UK and Australia. You'll see at checkout whether we deliver to your country as soon as you enter your address.
How can I track my order?
As soon as your parcel is on its way, you'll receive an email with your tracking number and a tracking link.
Can I change or cancel my order?
Yes, as long as it hasn't been shipped yet. Please email us as soon as possible at cosylegs79@gmail.com with your order number. If your parcel is already on its way, you can use your right of withdrawal.
Payment
Which payment methods can I use?
You can pay with PayPal, credit or debit card, Apple Pay and Google Pay. You'll see all available payment methods at checkout.
Returns & complaints
Can I return an item?
Yes. You can withdraw from your purchase within 14 days of receipt without giving any reason. Just send us a short email at cosylegs79@gmail.com. You bear the cost of the return shipping. We will refund the purchase price no later than 14 days after your withdrawal. You'll find all details in our withdrawal policy.
My item is damaged or wrong. What now?
We're sorry! Please email us at cosylegs79@gmail.com with your order number and a photo. We'll quickly arrange a replacement or refund. Your statutory warranty rights of course remain unaffected.
About our thermal leggings
Which size fits me?
Check the size chart on the product page. The leggings run rather small – if you're between two sizes, choose the larger one.
Are the leggings opaque?
Yes. The fabric is opaque, even when bending over or squatting.
How warm are they?
They are lined with thick, soft plush fleece – made for cold days, winter walks and the commute to work.
Contact
How can I reach you?
By email at cosylegs79@gmail.com or via the chat at the bottom right. We usually reply within 24–48 hours.